privacy policy


We receive the following information in person, by post, via the Enquiries link in the website or direct to and ‘process’ it by responding, corresponding and storing this correspondence:

1. Applications for employment
These may be sent speculatively, including CVs. If we are not recruiting we may ask for consent to keep applications on file in case an appropriate opportunity arises for a period of up to three years after which these are securely deleted.

2. Other enquiries
In general we keep correspondence relating to our current products as long as necessary to conclude a matter.
If there is no legitimate interest basis for the retention of this correspondence there is a time limit of three years once communication has ended for retention of these enquirers’ contact details and the associated correspondence after which they are securely deleted.
We retain correspondence relating to Grossmith heritage (products or personal connections with the business - e.g. parent/grandparent was former employee).
These people’s data form part of the Grossmith archive (virtual and physical) and we may wish to get in touch with them after a number of years. No time limit will be set on the storage of these people’s data. In general we do not and will not share this data with anyone outside Grossmith. If we do decide to share some of the information on social media we will either anonymise the information or request consent, as appropriate.
Enquiries via social media will if necessary be redirected to to ensure secure storage and systematic processing on the bases above.

3. Business cards given to us by people we meet at trade fairs and elsewhere. We infer consent to get in touch with these people and set no time limit on this.

We will inform and obtain consent as and when appropriate from/for
We will seek consent from applicants for us to keep their CVs for a fixed period on the understanding that we will delete the data up to three years after the last correspondence.
We will inform enquirers about products that we will process and store their Bank details and/or delivery addresses etc if they buy something direct from us and that we will delete the personal data after up to three years after the last correspondence.
We will inform ‘heritage’ enquirers for Grossmith that we will keep the correspondence in our archive.

We look after this information
We store most information electronically and it is password protected. Paper correspondence is securely filed.
With the exception of delivery addresses we do not share this information.

We share some of this information
We share delivery addresses with our logistics warehouse. We ensure that our logistics warehouse
also keeps this data safely and deletes this data when it is no longer needed.


Cookie Policy

Our website uses cookies to collect information about how you browse (pages viewed, journey around the website) and about your location and the origin of your visit to the website (e.g. keywords in a search). This data helps us make our website interesting and informative as well as simple to use and easy to access. The cookie banner allows you to disable cookies for this website, or you can change your website browser settings to reject cookies as appropriate.

How to contact us
If they wish, an individual may ask Amanda Brooke, our Data Protection Point of Contact,
( or 020 7355 0355) for and be given access to the information we hold about them and make corrections if necessary or withdraw consent to our holding it in which case it will be securely deleted.

Revisions to this Privacy Statement
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review the Privacy Policy periodically for changes.

24 May 2018